Window World seeks energetic and customer focused individual to fill role of Operations Coordinator at our Akron Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

Incentives based on attendance and meeting your goals
Group team building quarterly meet-ups
Weekly meet ups with your team to talk about ideas, issues, and solutions
Yearly family picnics/parties to meet all our 7 store’s team members

Benefits/Perks

Competitive, biweekly pay
Retirement Plan (401K) with match from company
Major Medical Insurance
Dental/Vision Insurance
Supplemental Insurance programs
Paid time off + Earned PTO Days
Paid Major Holidays

Job Responsibilities:

Handle inbound and outbound calls using proper phone etiquette.
Maintain a well-organized and professional workspace.
Maintain strong knowledge of products, policies, and services of the organization.
Meet and greet walk in customers, showing them around our showroom.
Maintain incoming paperwork from sales team
Schedule appointments with both customers and Window World team.
Manage communication between customers, installation teams, and service teams
Receiving payments from our customers
Resolve customer issues
Receive paperwork from deliveries
Logically rearrange service and install schedules in the event of emergency situations
Utilizing our Window World CRM program and QuickBooks (basic knowledge is preferred)

Qualifications:

Pleasant personality, with energetic spirit both in-person and on phone
Prior customer service experience is essential
Prior basic computer skills required
Prior data entry skills are required
Independent work skills essential
Strong attention to detail
Ability to learn and adapt quickly
Strong math skills
Must have rotating Saturday availability
Must have strong prioritizing skills in order to meet the demands of the varying tasks

Compensation: $17.00 - $20.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.

(if you already have a resume on Indeed)